Whastapp: +55 (21)99203-0396 | +55 (21 )97678-9210 | Tel: (21) 2179-6286 |+55 (21) 98216-6454  | 

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Frequently asked questions


WHY ME REGISTER?
The registration serves to facilitate and expedite future purchases at that store. Creating your identification with e-mail and password, you no longer need to fill in your account information again when making a new purchase.
Attention: The information filled in the register will be the same used in the store security analysis. For more expeditious release of the application information must be completed clearly and correctly.
I FORGOT MY PASSWORD, WHAT TO DO?
Access at the top or at the bottom the My Account link and then click Forgot Password. Follow the step by step and make your exchange. After asking will receive an email to confirm the exchange. For inquiries please contact us by phone at our office hours or contact website link.
CAN I REQUEST TO DELIVER IN ANOTHER ADDRESS?
You can deliver your order to another address, so it does not change your registration address, fill in your personal data on file, usually because these data will be used to store the safety analysis then in the shopping cart in have the option to Fill another address for delivery.
IF I BUY A GIFT FOR YOU THIS wrap?
The store had made available its standard bag to their customers Requesting the time of purchase or by email.
IF THE PRODUCT THAT I WANT IS MISSING?
The store has a stock with a certain number of each product units, may at the time of your purchase certain products are exhausted.
CHANGING MY ACCOUNT OR PASSWORD?
Access at the top or at the bottom the My Account link and then click Forgot Password. Follow the step by step and make your exchange. After asking will receive an email to confirm the exchange. For inquiries please contact us by phone at our office hours or send a message via the contact page.
PROMOTIONS OF THE SITE ARE ALSO validity FOR PHYSICAL STORES?
Promotions disclosed in the virtual store, are not the same disclosed in the physical store. They apply only to purchases made on this site with limited duration.
WHAT'S NEWSLETTER?
Our newsletter is the means we use to keep our customers informed of the release site, promotions, exclusive offers, informative content and all it has suitability to the profile of each.
Subscribing to our newsletter, you authorize us to make a direct and personalized communication with you through email newsletters.
All electronic messages that are sent will have an option to unsubscribe from the same, without any bureaucracy. To cancel, simply click on the cancellation message that is at the end of our emails. The service will be canceled automatically.
EXPIRED THE TERM OF MY APPLICATION DELIVERY, TO DO?
Check your email inbox for a store the message communicating motive or possible cause of the problem. Otherwise fill out the contact form or call our phone in office hours.
HOW TO GET MORE INFORMATION ON A PRODUCT?
Check on the product page that they all have a form with the main characteristics. But if your question is very specific about a particular item, please send us an email through the contact form or call our phone during office hours. If we do not have the specific answer we will contact our supplier and clarify your question as quickly as possible.
CAN CHANGE A MERCHANDISE PURCHASED ON THE SITE IN PHYSICAL STORE?
No. The goods of the site can only be changed by request via telephone, email or website contact form.

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